General Terms of Service

Please carefully read and understand these General Terms of Service ("General Terms").

These General Terms apply to all services provided by ForwardMX Limited ("ForwardMX," "we," "us," "our") through our website.

In addition to these General Terms, the following policies and terms also apply and are incorporated herein by reference:

• Acceptable Use Policy
• Support Policy
• Refund Policy
• Privacy Policy

By accessing or using our website or services, you agree to these General Terms and all other applicable terms and policies.

In case of any conflict between these General Terms and any Service-specific terms or policies, the Service-specific terms or policies will prevail.

1. Your Account

• You must create an account to use our services. Accounts are non-transferable.
• You must be at least 18 years old to create an account.
• You are responsible for maintaining the confidentiality of your login credentials.

2. Scope of Services

• We offer email forwarding and email hosting services.
• We may modify our services or pricing at any time.
• Prices listed are in U.S. dollars.

3. Subscription Services

• Subscriptions renew automatically unless cancelled at least 24 hours before renewal.
• Subscription fees must be paid in advance.
• Changes to subscription plans may result in loss of data or functionality.

4. Fees, Billing, and Payment

• You agree to timely payment of all fees.
• We reserve the right to change fees with prior notice.
• All fees paid are non-refundable unless stated in the Refund Policy.

5. License and Restrictions

• You receive a limited, revocable license to use our services according to these terms.
• You may not misuse or resell our services.

6. Service Availability

• We may temporarily interrupt services for maintenance without liability.
• You must report service interruptions promptly.

7. Acceptable Use

• You must comply with our Acceptable Use Policy and all applicable laws.
• Violations may result in service suspension or termination.

8. Third Party Applications

• Some services rely on third-party providers whose terms also apply to your use.
• We are not responsible for third-party service interruptions or issues.

9. Intellectual Property Rights

• All intellectual property rights belong to ForwardMX Limited or its licensors.
• You may not copy, modify, or distribute our materials without permission.

10. Indemnity and Liability

• You agree to indemnify us against claims arising from your use of our services.
• We provide services "as is" and disclaim all warranties.
• Our liability is limited to the amount you paid us in the previous 12 months.

11. Suspension and Termination

• We may suspend or terminate your account for breach of these terms or applicable laws.
• You may terminate your account or services by following our provided instructions.

12. Notices and Communications

• Notices from us will be sent to your account or provided on our website.
• You may contact us via the details provided on our website or at [email protected].

13. Publicity

• You are permitted to state publicly that you are a user of the Service, save that any use of our trade marks is subject to our approval and must comply with any trade mark use guidelines issued by us.
• You agree that we may use your Company's name and trade marks to identify you and/or your Company as a user of the Service on our Website(s) or in promotional materials, or verbally to other parties.
• Where you provide a recommendation, review, testimonial or endorsement ("Testimonial") of our Service(s) by email, social media, review sites or otherwise make the same publicly available on the Internet or otherwise, you represent, warrant and undertake that such Testimonial shall be the actual and truthful first-hand account of your experience using our Service(s). You agree that we may at our discretion copy, reproduce and use your Testimonial (or an extract thereof) to promote our Service(s) including on our Website(s) or in any other media. You agree that we may edit your Testimonial for the foregoing purpose as long as it is consistent with your original Testimonial.

14. Governing Law

• These terms are governed by English law.
• Any disputes will be subject to the jurisdiction of English courts.

15. Amendments

• We reserve the right to amend these terms at any time. Continued use constitutes acceptance.

Company details:
ForwardMX Limited
Company number: 16595089
Registered office: Unit 82a James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE